Returns & Exchanges
At Baked Bags, we strive for perfection in every bite, but due to the perishable nature of our food products, we offer a specialized resolution process for items that arrive damaged or incorrect. Please review our steps below to ensure your concerns are addressed promptly by our customer care team.
Inspect Your Package
Upon delivery, please immediately inspect your Baked Bags order for any signs of damage or missing items to ensure a timely resolution.
Document the Issue
Take clear, high-resolution photographs of the packaging and the specific product concerns as these are required for all refund or replacement claims.
Contact Support
Email our support team within 48 hours of delivery with your order number and the documentation gathered to initiate the review process.
Receive Resolution
Once our quality assurance team verifies the claim, we will issue a store credit or dispatch a fresh replacement bag at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing